Description:

Cognizant is hiring a SailPoint Support Engineer (IdentityIQ) to provide L2/L3 support for SailPoint IdentityIQ in a secure enterprise environment. The role involves supporting IAM operations, troubleshooting account aggregation and provisioning workflows, monitoring logs, handling incidents, and working with cross-functional teams in a 24/7 rotational support model.

Key Technical Skills:

SailPoint IdentityIQ, IAM, Account Aggregation, Provisioning Workflows, Access Certifications, RBAC, ITIL, Log Analysis, ServiceNow, JIRA

Requirements:

• 3+ years of experience in SailPoint IdentityIQ support.
• Strong understanding of IAM concepts and workflows.
• Experience with ITIL processes (Incident, Problem, Change).
• Hands-on troubleshooting and log analysis skills.
• Flexibility to work from office and in 24/7 rotational shifts.
• Good written and verbal communication skills.